SOCIAL MEDIA POLICY

Social Media Policy

1. Purpose

This Social Media Policy outlines the expectations and guidelines for engaging with our brand on social media. It applies to employees, customers, and community members who interact with our pages and content. Our goal is to foster a positive, respectful, and inspiring online environment aligned with our brand values.

2. Scope

This policy applies to all social media accounts managed by DTLL Workshops Pty Ltd Trading as Little Lane Workshops and any personal social media activity that may impact our brand reputation.

3. Acceptable Use

We encourage open and respectful discussion on our social media platforms. By engaging with our content, you agree to:
✅ Be respectful of others’ opinions and contributions.
✅ Share accurate and relevant content.
✅ Comply with platform-specific community guidelines.
✅ Give proper credit when sharing content created by others.

4. Prohibited Conduct

We will not tolerate:
🚫 Hate speech, discrimination, harassment, or bullying.
🚫 False, misleading, or defamatory statements.
🚫 Spam, promotional material, or self-promotion without permission.
🚫 Unauthorised use of our intellectual property, trademarks, or copyrighted materials.
🚫 Sharing confidential or sensitive business information.

5. Moderation & Content Removal

We reserve the right to moderate and remove content that violates this policy, including offensive, inappropriate, or misleading comments. Users who repeatedly breach our guidelines may be blocked or reported.

6. Employee Guidelines

Employees representing DTLL Workshops Pty Ltd Trading as Little Lane Workshops on social media must:
🔹 Identify themselves as part of the company when posting about work-related matters.
🔹 Maintain confidentiality and avoid discussing sensitive business details.
🔹 Refrain from posting anything that could harm the business’s reputation.

7. Privacy & Data Protection

We respect user privacy and comply with Australian privacy laws, including the Privacy Act 1988 (Cth). We will never share or misuse personal information collected through social media.

8. Intellectual Property

All content shared on our official social media pages, including images, videos, and text, is the property of [Your Business Name]. Users may share our content with appropriate credit but must not alter or claim it as their own.

9. Crisis Management & Escalation

In case of a social media crisis (e.g., negative publicity, security breach, viral misinformation), our team will:
📌 Assess the situation promptly.
📌 Respond professionally and transparently.
📌 Escalate issues to senior management if needed.

10. Reporting Violations

If you encounter content on our social media channels that violates this policy, please report it to us via email.

11. Policy Updates

This policy may be updated periodically to reflect changes in social media practices or legal requirements. We encourage all users to review it regularly.